Grievance Redressal Policy
Ruby Broadcast Network (RBN Broadcast)
(Issued by the Legal & Compliance Department of Bani Global Industries LLP)
1. OBJECTIVE & STATUTORY BASIS
This Grievance Redressal Policy (“Policy”) establishes a formal, transparent, and time-bound mechanism for addressing complaints, grievances, and objections relating to content, data, platform conduct, or legal compliance on RBN Broadcast.
This Policy is framed pursuant to:
- The Information Technology Act, 2000
- The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- Applicable rules, notifications, and judicial precedents
The objective is to ensure accountability, due process, and lawful resolution of grievances.
2. APPLICABILITY
This Policy applies to:
- Users and visitors of RBN Broadcast
- Content contributors and rights holders
- Government authorities and regulators
- Any individual or entity aggrieved by content or platform conduct
This Policy operates in addition to other platform policies and does not override statutory remedies.
3. APPOINTMENT OF GRIEVANCE OFFICER
Bani Global Industries LLP has designated a Grievance Officer to address grievances in accordance with law.
The Grievance Officer functions under the Legal & Compliance Department and is authorized to:
- Receive and acknowledge grievances
- Conduct internal review and verification
- Recommend corrective or remedial action
- Coordinate compliance with legal orders
4. GRIEVANCE OFFICER CONTACT DETAILS
Grievance Officer – Legal & Compliance
Ruby Broadcast Network (RBN Broadcast)
Bani Global Industries LLP
📧 grievances@rbnbroadcast.com
5. SCOPE OF GRIEVANCES
Grievances may include, but are not limited to:
5.1 Objections to news or editorial content
5.2 Religious or devotional content concerns
5.3 Copyright or intellectual property infringement
5.4 Privacy or data protection complaints
5.5 Platform misuse or policy violations
5.6 Defamation or reputational harm claims
5.7 Non-compliance with applicable laws or rules
6. SUBMISSION REQUIREMENTS
A valid grievance must include:
- Name and contact details of the complainant
- Clear description of the grievance
- URL, link, or specific identification of the content or issue
- Supporting documents or evidence, where applicable
Anonymous, vague, or incomplete complaints may be rejected with recorded reasons.
7. ACKNOWLEDGEMENT & TIMELINES
All valid grievances shall be acknowledged within 24 to 48 hours of receipt.
The Grievance Officer shall make best efforts to resolve the grievance within 15 days, as mandated under law.
Where additional time is required due to complexity, the complainant may be informed accordingly.
8. REVIEW & DECISION-MAKING PROCESS
Each grievance is examined on merits, legal position, and supporting material.
The LLP may:
- Remove, modify, or restrict access to content
- Reject the grievance with reasons
- Seek additional information
- Escalate internally for legal review
Decisions are taken in good faith and in compliance with law.
9. CONTENT REMOVAL & RESTRICTION
Content may be removed or restricted where:
- It violates platform policies
- It poses legal, regulatory, or public-order risk
- A lawful order directs such action
Removal does not constitute admission of liability.
10. GOVERNMENT & COURT ORDERS
The LLP shall comply with valid orders, directions, or notices issued by:
- Courts of competent jurisdiction
- Government or statutory authorities
Compliance may be effected without prior notice to users or contributors, where required by law.
11. ABUSE OF GRIEVANCE MECHANISM
Frivolous, malicious, repetitive, or abusive complaints may be rejected.
The LLP reserves the right to take appropriate action against misuse of the grievance mechanism.
12. RECORD MAINTENANCE
Records of grievances, actions taken, and responses shall be maintained for regulatory and legal purposes.
Such records may be produced before authorities where lawfully required.
13. LIMITATION OF LIABILITY
The LLP shall not be liable for:
- Delay caused by incomplete information
- Actions taken in good faith under this Policy
- Consequential damages arising from grievance resolution
14. NO WAIVER OF LEGAL RIGHTS
Resolution under this Policy does not waive statutory rights or remedies.
The LLP reserves all legal defenses and rights.
15. POLICY UPDATES
This Policy may be amended from time to time to reflect changes in law or operations.
Continued use of the platform constitutes acceptance of the revised Policy.
16. GOVERNING LAW & JURISDICTION
This Policy shall be governed by the laws of India.
Courts having jurisdiction over the registered office of the LLP shall have exclusive jurisdiction.
17. LEGAL NOTICE
This Grievance Redressal Policy is binding, enforceable, and issued in compliance with Indian digital media laws.